SHIPPING

ALL CUSTOMERS OUTSIDE OF THE U.S MUST READ ON IMPORT DUTIES AT THE BOTTOM OF THIS PAGE. 

We do not offer weekend delivery and expedited orders placed after 11:30pm PST are fulfilled the following business day.

UNITED STATES 

STANDARD / Ground shipping  FREE.  (5 -7 business days)

Transit times will be affected during Christmas and New Year holidays. 

EXPEDITED  $30  (2-3 business days) for Orders placed before 11am PST Monday-Friday. For orders placed after 11am, the order will dispatch the following business day.  No delivery on weekends.

ORDERS OF  $300 or more can receive the option of FREE expedited shipping at checkout. 

AUSTRALIA & NEW ZEALAND:

Please check your local website from Import duties - Feedback from Australian customers is that  "orders over AUD1000" will require the customer to pay duty and taxes. 

Shipping by Standard Post (14-27 business days) FREE

Express Shipping (DHL/Fedex/UPS) $25

(Transit time 5-7 business days)

CANADA *Read below on import duties.

Express (DHL/Fedex/UPS) $25

(Transit time 5-7 business days)

Standard Post  (Transit time 14-27 business days) $10

EU, UK, MEXICO *Read below on import duties.

Express (DHL/Fedex/UPS) $28

(Transit time 5-7 business days)

Standard Post  (Transit time 14-27 days business days) $10

ALL OTHER COUNTRIES OUTSIDE THE U.S 

Expedited (DHL/Fedex/UPS) 

Asia Pacific: $28

Rest of the world: $35

(Transit time 5-7 business days)

Standard Post Office  (Transit time 14-27 business days)

 TAXES AND IMPORT DUTIES - (Shipping to outside of the U.S)

All international orders may be subject to taxes and duties. Taxes and duties are still owed if the item is refused. All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).

Customs authorities require that we state the value of your order directly on your package. Taxes and fees are based on many factors, including location, material, item value, etc. The amount of taxes due is determined solely by the government. Some countries may require additional fees paid Collect on Delivery (COD). If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

These fees are paid to the local carrier and are not collected by VETCHY. Contact the customs office in the destination country for information about any applicable duties or taxes on online purchases from the U.S.

SHIPPING AND RETURNS POLICY

Please ensure that you have read and fully understood the terms and conditions laid out prior to purchasing any products from Vetchy, LLC The terms “Vetchy”, “we”, “us” and “our” refer to Vetchy, LLC. By using https://vetchy.com/ (the “Site”) and placing an order, indicates you have accepted these online purchase, delivery and returns terms and conditions below.

LOST OR STOLEN PACKAGES
We understand that carrier issues and delays can occur. We have observed that some carriers may scan a package as "Delivered" when it is still out for delivery and may physically deliver the parcel within the next four business days.

If your order is showing as "Delivered" by the carrier after 4 business days, and you have not yet located your package even after checking the area surrounding your delivery address, please contact Customer Service for assistance.

Please note that VETCHY is not liable for missing packages marked as delivered or orders that have a final scan at the correct address provided for your order. If you believe the package was mis-delivered, we recommend filing a claim directly with the carrier.

Online Purchase Terms & Conditions. Our website service permits you to purchase products made available to you on this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below. Your purchase order cannot be accepted until payment in full for the products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective. You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions. VETCHY RESERVES THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorize payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.

INTERNATIONAL ORDERS (OUTSIDE USA). Original shipping charges are non-refundable. You are responsible for the charges of the return shipping. We encourage you to email us at customercare@vetchy.com for expert advice on size and fit before ordering. For orders that are refused upon deliver, we will not offer refunds for the merchandise or shipping. We will not pay for the return fees when the package is abandoned. For orders that are returned to sender because the recipient is not available to receive the order during delivery attempts, unfortunately we cannot offer a refund. Recipients must contact the carrier immediately after the first delivery attempt to retrieve their package. 

Delivery.  We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes, it is the buyer's responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We can not take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Vetchy is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.

Miscellaneous.  You will be subject to the policies in force at the time that you order products from us, unless any change to those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies before we send you the invoice.