F.A.Q.

1. Can I change or cancel my order?

We will do our best to accommodate your changes, but we cannot change or cancel any orders if your items have already been picked from our warehouse. Our warehouse dispatches orders very fast specially if placed before 2pm PST.

Please CONTACT US immediately, and a member of our customer support team will reach out to you as soon as possible. During 9-5 pm PST, this usually happens within a couple of hours. Please note that evenings and weekends may require a little more time for us to respond.

2. Do you ship internationally? 

Yes we do! :)

Vetchy ships to most countries in the world. Please visit our shipping page for more details.

3. How fast will I get my order?

Depending on the shipping method you chose, domestic orders within the U.S. typically arrive within 5–7 business days, once leaving our warehouse.

International orders arrive anywhere between 5-7 business days for expedited service and 14-27 business days for standard post. 

4. When will my order ship?

As soon as you place your order, our team will immediately work to get your order out as quickly as possible.

Please allow up to 1 business days for your order to ship.

Please contact us if you did not receive a confirmation order within this timeframe.

5. Where does VETCHY ship from?

All orders ship from California. U.S.A

6. How do I issue a return for my order?

We offer returns for refund within 14 days of receiving your order.

We accept Returns for store credit or exchanges 15-30 days after receiving your order.

Please visit our RETURNS CENTER

7. Order Claims

Unfortunately, VETCHY will be unable to file lost in transit claims or offer refunds for orders marked as "Delivered" or orders that have a final scan at the correct address provided for your order. If an order was delivered to your address and was stolen after delivery, you may file a police report or open a claim with the carrier directly.  

8. How do I take care of my bikini?

Swimwear must be Hand-washed in cold water to maintain its vibrant color at its best. Lay flat to dry. Never wash your swimwear in the washer or dry in tumble dryer machine. Avoid getting oils and lotions on it as it can be destructive to your swimsuits. Due to the amount of chemicals in pools and jacuzzis, please wash your swimwear immediately after use.

We added care instructions to each product page individually. Please have a look.